The Wind

The Wind Loyalty Program

Enjoy our best rates, amazing perks and instant rewards as part of our loyalty program.
The more nights you stay with us, the better your rewards will be. It’s just our way of saying thanks to our most important guests.

Instant Rewards
Joining is free, instant, and easy. You’ll immediately start to receive Gold level benefits with each stay including special member-only rates, complimentary sunset cocktails, and a welcome gift each time you arrive.
Membership Levels
The Wind Loyalty Program has 3 levels – Gold, Platinum, and Black. Each level will be reached depending upon how many nights you stay in any of our properties within 1 calendar year. Gold level is reached upon enrollment, while Platinum is reached after just 6 nights stay and unlocks a selection of free minibar items, 50% off 1 room night, a free room upgrade upon check-in (as available), and a unique level-up gift. Staying only 18 nights will reach Black – our highest and most prestigious status. This status includes a double-upgrade upon check-in (as available), wider selection of free minibar items, 1 free night stay, complimentary late checkout, fresh flowers in your room, and an afternoon tea & cookies spread just for you.

Levels & Benefits

Benefits Gold Platinum Black
Reached upon Enrollment Earned after 6 nights Earned after 18 nights
Member Rates (up to 10% discount) ✓ ✓ ✓
Premium Sunset Cocktail ✓ ✓ ✓
Insider Deals & Offers ✓ ✓ ✓
Lucky Draw for a Free Night ✓ ✓ ✓
Welcome Gift Upon Arrival ✓ ✓ ✓
Room Upgrade (as available at the time of check-in) ✓ Double Upgrade
Free Minibar 2x soft drink 2x soft drink 2x snack3
Level-up Bonus - Room Night 50% off 1-night 1-night Free
Level-up Bonus - Gift ✓ Choice of Gift
Late Checkout 2pm
Fresh Flowers in room ✓
Afternoon Tea and Cookies ✓


FAQ
  1. How can I join?
    1. Enroll online to create your profile and unlock our member-only rates while booking online.
  2. Does it cost anything to join The Wind Loyalty program?
    1. No! Signup is free, easy, and instant.
  3. How do I know if I qualify for the next membership level?
    1. Membership tiers are earned by counting the number of nights you’ve stayed in any of our properties during the calendar year (from Jan 1 – Dec 31).
    2. Gold level: 0-5 nights
    3. Platinum level: 6-17 nights
    4. Black level: 18+ nights
    5. Simply contact us to inquire about your current membership status, and we’ll be happy to inform you about the account status and number of nights required to reach the next level.
  4. How many days after departure does it take for my most recent travel activity to be applied to my account?
    1. Records of your recent travel activity will be applied to your account within 7 days after departure.
  5. When will my membership be upgraded?
    1. Qualifying nights are credited to your account upon check-out, and you qualify for the next membership tier, it will be applied during your next stay.
    2. Example: You have stayed 14 nights by July of this year. Your membership tier is upgraded to Platinum for the remainder of the year AND all of next year.
  6. Will I keep the same membership level next year?
    1. Your membership level for next year is determined based on the number of nights you’ve stayed during this year (Jan 1 – Dec 31 of the current calendar year).
    2. For example: This year you stayed 14 nights and you earned Platinum level. Therefore your Platinum membership shall be valid until the end of next year.
  7. Will I receive a membership card?
    1. At this time, our memberships are fully digital.
  8. Do I receive a membership number?
    1. Your membership number is your email address. Simply register using your email address either in-person or online.
  9. Qualifying and Non-qualifying Stays
    1. Participation in The Wind Loyalty program requires booking directly with The Wind (either by phone, email, or online at our website). Bookings made through 3rd party companies and travel agents are unable to participate in the loyalty program or count their nights towards a membership tier.
    2. 1 membership can be used to collect qualifying nights on up to 2 rooms at the same time, as long as the owner of the account is staying in one of the rooms. Please note in this case, membership benefits will only be applied to the room in which the account owner is staying.
    3. Certain promotions and packages are non-qualifying for credit towards The Wind Loyalty program. When this is the case, it shall be clearly marked in the terms and conditions of the rate viewed online.